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The future of online work is here.
online meetings, done right.
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Choose an online platform: Zoom, Teams, Webex
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Build presentation materials, videos, handouts
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Conduct tech-checks to ensure events are seamless
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Send out invites
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Fuel engagement using polls, breakout rooms, Q&A's, videos
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Build customized online meetings for important events that need to run perfectly
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On-demand technical support ensuring seamless connectivity for all participants
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Unlimited customizable breakout rooms
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New software and equipment can be intimidating. We offer:
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One-on-one tutorials
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Team workshops
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New technology implementation support
Let us know what you need and we can find the right solution that aligns with your business goals.
Why Choose Pacific Telecom Consulting?
Expert Consultation
With over 18 years of experience in telecom and IT support, I will guide you through every step of the process, ensuring that your needs are met with the highest level of expertise.
Tailored Solutions
Every client is unique, and I provide bespoke solutions that are tailored to your specific needs and requirements.
High Quality Services
I use only the best platforms and equipment to ensure that my clients receive the highest quality services.
Online Meetings and Training
I offer online meetings and training events to provide my clients with the flexibility and convenience they need to focus on their core expertise.
About Us
After well over a decade working in the telecom industry, I noticed a disconnect between the use of technology and professional service providers. Given my experience in the hands-on area of tech, along with my management skills, I opened PTC. My clients range from professional mediators that run their meetings online, to mental health providers that want to deliver high quality trainings to their clients. Since 2020, I have set up and provided various types of online events for over 3000 unique sessions. I strive to provide patient, knowledgeable online meeting support so my clients can focus more on what they do best - helping their clients. ​
Marlon Hanssens - Owner @ PTC
Testimonials
“Our mediation group hired Marlon Hanssens and Pacific Telecom to assist us in developing an online platform for conducting mediations. He provided us with his recommendations on products available and swiftly trained our group to proficiency. Technical support is provided in a prompt “on the fly “ fashion during live meetings to both mediators and clients. We highly recommend Marlon as an IT professional.”
Jim Russell
Mediator
“Marlon has been a key player in pivoting my practice from face to face to virtual mediation. He has the unique ability of being able to bridge the divide between the technological world and the reality of my professional life. He’s always there when I need him, and always a pleasure to work with.”
Nick de Domenico
Mediator
“I've dealt with Marlon since the beginning of Covid (March 2020) when in-person meetings were forced onto the Zoomscape of video-conferencing. Marlon quickly brought my group up to speed on the Zoom platform, and as part of his service, has kept my practice on track with reliable IT oversight of my meetings. PTC will continue as a part of my organization well into the future.”
Michael McCrodan
Resolution Consultant
“Covid has had an impact on how most of us do our work. As a mediator, I have experienced this firsthand. When the parties to a mediation once met face to face, they were then forced to do virtual mediations. This was a new experience for many people, including me. To continue using mediations as a dispute resolution mechanism it was necessary to resort to Zoom and, in some cases, to MS Teams. This is where Marlon came in. Not only did Marlon provide me with the training I needed but he also assists everyone involved in my mediations with whatever technical support that is required. From setting up the meetings and creating breakout rooms for the parties to notifying everyone, Marlon does it all. Marlon is always immediately available and responsive. He clearly knows his job, and he is able to patiently communicate with any person regardless of their familiarity with computers and software. Without Marlon, I am not sure what I would have done.”
Brian Collins
Mediator
"Over the past couple of years, my training and mediation practice has largely switched primarily to online delivery. Being a busy professional, I don’t have time to worry about the technology supporting my practice. When delivering online training programs over Zoom, I rely on Marlon at Pacific Telecom to set-up and support the sessions and the students from a technology perspective so that I can focus all of my attention on delivering content to the class. It’s been wonderful great working with Pacific Telecom and I highly recommend giving them a call for both online training and mediation support."
Arlene H. Henry, K.C.
Lawyer & Mediator
"When life changed completely with the shutting down of in-person mediations, Marlon was there to provide training and assistance to myself and several others allowing us to pivot from meeting in-person to mediating on-line. He offered training, not only to several mediators, but also to our clients (the latter at no charge!) relating to how to navigate through zoom. He set up my mediations, including breakout rooms, and contacted all participants with links to access the mediation on the day of. He was ready, willing and totally available to assist with all technical issues arising (which was particularly the case in the early days!). I have referred several of my colleagues to Marlon and all of them have been delighted with his services."
Kathryn Sainty, K.C.
Mediator
FAQ
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Why is my Zoom meeting freezing or lagging?Zoom meetings may freeze or lag due to a poor internet connection, high network traffic, or insufficient device resources. To resolve this, try switching to a more stable internet connection, closing unnecessary applications, or restarting your device.
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I can't hear anyone in the Zoom meeting, what should I do?If you can't hear anyone in a Zoom meeting, check your audio settings to ensure the correct microphone and speaker devices are selected. Additionally, make sure your volume is turned up and that your device's audio isn't muted. If issues persist, try reconnecting to the meeting or restarting the Zoom application.
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Why does my video keep disconnecting during Zoom meetings?Video disconnection issues in Zoom meetings can be caused by a weak internet connection, network congestion, or software conflicts. To troubleshoot, try moving closer to your Wi-Fi router, closing bandwidth-intensive applications, or updating your Zoom client to the latest version.
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How can I prevent background noise from disrupting my Zoom calls?To minimize background noise in Zoom calls, use a headset with a built-in microphone, enable noise cancellation features within the Zoom settings, and ensure you're in a quiet environment. You can also mute yourself when not speaking to reduce background noise for others.
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What should I do if I accidentally leave a Zoom meeting?If you accidentally leave a Zoom meeting, you can rejoin by clicking on the original meeting link or accessing the meeting through your Zoom client's "Join" option. Alternatively, you can ask the meeting host to resend the invitation link.
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Why does Zoom sometimes kick me out of a meeting abruptly?Zoom may kick you out of a meeting abruptly due to network issues, meeting timeouts, or security settings configured by the host. To avoid this, ensure a stable internet connection, adjust meeting timeout settings if you're the host, and check for any security restrictions imposed by the host.
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How do I avoid echo or feedback in my Zoom meetings?To avoid echo or feedback in Zoom meetings, use headphones or a headset with a microphone instead of relying on device speakers and microphones. Additionally, ensure that only one participant's microphone is active at a time to prevent audio feedback loops.
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What are the common causes of audio/video synchronization issues in Zoom?Audio/video synchronization issues in Zoom meetings can occur due to network latency, device hardware limitations, or software glitches. To mitigate these issues, try using a wired internet connection, closing unnecessary applications, or updating your device drivers and Zoom client to the latest versions.
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Why can't I share my screen during Zoom meetings?If you're unable to share your screen in Zoom meetings, ensure that screen sharing permissions are enabled by the meeting host. Additionally, check that your Zoom client is up to date and that you're not using a version with known screen sharing bugs.
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How can I troubleshoot camera or microphone problems in Zoom?To troubleshoot camera or microphone problems in Zoom, first ensure that your device's camera and microphone are properly connected and not being used by other applications. Then, check Zoom's audio and video settings to ensure the correct devices are selected. If issues persist, try restarting your device or reinstalling the Zoom application.
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